SIGNS VW INC · ORLANDO, FL

Privacy Policy

Our website address is: http://signsvw.com.

Updated 11/25/2024

What personal data we collect and why we collect it

At Signs Vehicle & Wraps (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. To provide you with the best possible services and enhance your experience on our website, signsvw.com, we collect various types of personal information. Below is an overview of the personal data we collect and the reasons for collecting it.

1. Information You Provide to Us

• Contact Information: This includes your name, email address, phone number, and mailing address. We use this information to communicate with you, respond to your inquiries, process orders, and provide customer support.
• Account Information: If you create an account on our website, we collect information such as your username and password to manage your account and provide personalized services.
• Payment Information: When you make a purchase, we collect payment details necessary to process transactions securely. This may include credit card information and billing address.
• Marketing Preferences: Information about your preferences regarding receiving marketing communications from us. This helps us tailor our marketing efforts to your interests.
• Content You Provide: Any content you submit, such as reviews, feedback, or inquiries. We use this information to improve our services and address your needs effectively.

2. Information We Collect Automatically

• Device and Usage Information: We collect data about your device and how you interact with our website, including your IP address, browser type, operating system, pages visited, and the time spent on each page. This information helps us analyze trends, administer the site, and improve your user experience.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your browsing experience, personalize content, and analyze site usage. You can manage your cookie preferences through your browser settings.

3. Information from Third Parties

• Third-Party Services: We may receive information about you from third-party services, such as social media platforms, to facilitate account creation and enhance our services. For example, if you choose to log in using a social media account, we may access certain profile information to streamline the registration process.

4. Why We Collect Personal Data

• To Provide and Manage Services: To process your orders, deliver products, and offer customer support efficiently.
• To Communicate with You: To send you updates, newsletters, promotional materials, and respond to your inquiries in a timely manner.
• To Improve Our Services: To understand how users interact with our website and services, allowing us to enhance functionality, user experience, and overall service quality.
• To Ensure Security and Prevent Fraud: To protect against unauthorized access, fraud, and other security threats, ensuring the safety of your personal information.
• To Comply with Legal Obligations: To adhere to applicable laws, regulations, and legal processes, ensuring that we operate within the legal framework.

By collecting and utilizing your personal data, we aim to provide a seamless, personalized, and secure experience while respecting your privacy and safeguarding your information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Information We Collect Through Contact Forms

When you submit a contact form on our website, we may collect the following personal information:

• Personal Identification Information: Your name, email address, phone number, and mailing address.
• Business Information: Company name, job title, and industry (if applicable).
• Message Content: Any questions, comments, or feedback you provide in the message field.
• Additional Information: Any other information you choose to include in your submission.

How We Use Information from Contact Forms

The information collected through contact forms is used for the following purposes:

• Responding to Inquiries: To address your questions, provide information about our services, and assist you with your requests.
• Service Improvement: To understand your needs better and enhance our products and services accordingly.
• Marketing Communications: With your consent, to send you newsletters, promotional offers, and updates about our services. You can opt out of these communications at any time.
• Internal Operations: To analyze trends, manage our customer relationships, and improve the functionality of our website.

Data Storage and Security

We take the security of your personal information seriously and implement the following measures to protect it:

• Secure Storage: Information submitted through contact forms is stored in secure databases with restricted access.
• Encryption: Sensitive data is encrypted during transmission and storage to prevent unauthorized access.
• Access Controls: Only authorized personnel have access to the information collected through contact forms, and they are trained to handle your data responsibly.

Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government regulations).

Data Retention

We retain the personal information collected through contact forms only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Children’s Privacy

Our contact forms are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

Changes to This Section

We may update this Contact Forms section from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Types of Analytics Data We Collect

When you visit our website, we may collect the following information automatically through analytics tools:

• Device Information: Details about the device you are using, including device type, operating system, and browser.
• Usage Data: Information about how you navigate and interact with our website, such as pages visited, time spent on each page, and links clicked.
• Location Data: General geographic information based on your IP address, such as city and country.
• Referral Information: Data about how you arrived at our website, including the referring website or search engine.
• Traffic Sources: Information about the channels that drive traffic to our website, such as organic search, paid advertising, social media, or direct visits.
• Conversion Data: Metrics related to the performance of our website in achieving specific goals, such as form submissions, downloads, or purchases.

How We Use Analytics Data

The analytics data we collect is used for the following purposes:

• Improving Website Performance: To monitor and enhance the functionality, speed, and overall performance of our website.
• Enhancing User Experience: To understand user behavior and preferences, allowing us to tailor content, layout, and features to better meet your needs.
• Content Optimization: To analyze which content is most engaging and valuable to our visitors, enabling us to create more relevant and useful information.
• Marketing Strategy: To assess the effectiveness of our marketing campaigns and strategies, helping us to allocate resources more efficiently and target our audience more effectively.
• Decision Making: To make informed decisions about the development and expansion of our services based on data-driven insights.

Analytics Tools We Use

We may employ various third-party analytics services to collect and analyze data, including but not limited to:

• Google Analytics: A web analytics service provided by Google that tracks and reports website traffic.
• Hotjar: A behavior analytics and user feedback service that helps us understand user interactions on our site.
• Other Similar Tools: Any other analytics platforms that help us gather insights into website performance and user behavior.

Data Sharing and Privacy

We are committed to maintaining the confidentiality of your analytics data. The data collected through analytics tools is aggregated and anonymized, meaning it does not personally identify you. We do not sell or share your personal information with third parties for their own marketing purposes.

However, we may share aggregated, anonymized data with third-party service providers who assist us in analyzing website performance and user behavior. These service providers are contractually obligated to protect your information and use it solely for the purposes outlined in this Privacy Policy.

Data Storage and Security

Analytics data is stored securely using industry-standard security measures to prevent unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security practices to ensure the protection of your data.

Your Rights and Choices

You have the following rights regarding the analytics data we collect:

• Opt-Out of Tracking: Most analytics tools provide options to opt out of tracking. For example, you can install the Google Analytics Opt-Out Browser Add-on to prevent Google Analytics from collecting your data.
• Cookie Management: You can manage your cookie preferences through your browser settings, allowing you to accept or reject cookies as you see fit. Please note that disabling cookies may affect the functionality and user experience of our website.

Children’s Privacy

Our analytics practices are not intended to collect personal information from individuals under the age of 13. We do not knowingly collect such information, and if we become aware that we have inadvertently done so, we will take steps to delete it from our records.

Who we share your data with

1. Service Providers

We may share your personal data with trusted third-party service providers who perform services on our behalf. These services include, but are not limited to:

• Marketing and Communication Services: Platforms like GoHighLevel are used to manage our marketing campaigns, including A2P (Application-to-Person) messaging. These providers help us communicate effectively with our clients through emails, SMS, and other channels.
• Payment Processors: To securely process transactions, we may share your payment information with trusted payment gateways and processors.
• Website Hosting and Maintenance: Companies that host our website or provide technical support services may have access to your data to ensure the smooth operation of our site.
• Analytics and Reporting Services: Third-party analytics providers help us understand website performance and user behavior to improve our services.

Note: These service providers are contractually obligated to protect your information and are prohibited from using your personal data for any other purpose.

2. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal data may be transferred to the new entity involved. We will notify you via email or a prominent notice on our website of any change in ownership or control of your personal data. We will also undertake appropriate measures to ensure that your information remains protected.

3. Legal Requirements

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities, such as:

• Compliance with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Protection of Rights: To protect and defend our rights, property, or safety, as well as the rights, property, or safety of our users and others.
• Preventing Fraud: To detect and prevent fraud, unauthorized transactions, or other illegal activities.

4. Third-Party Advertisers and Partners

We may collaborate with third-party advertisers and partners to display relevant advertisements or offer joint promotions. These partners may use cookies and similar technologies to collect information about your online activities over time and across different websites when you interact with our advertisements or content. This helps them provide you with more personalized ads based on your interests.

Note: We do not share your personal data with these advertisers for their own marketing purposes unless you have explicitly consented to such sharing.

5. Aggregated and Anonymized Data

We may share aggregated and anonymized data with third parties for various purposes, including research, analytics, and improving our services. This data does not personally identify you and is used solely to gain insights and enhance our offerings.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your country of residence, including countries that may not have the same data protection laws as your jurisdiction. When such transfers occur, we ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses approved by relevant authorities.

7. Protecting Children’s Privacy

As mentioned in our Children’s Privacy section, we do not knowingly share personal information from individuals under the age of 13 with third parties. If we become aware that we have inadvertently shared such information, we will take immediate steps to delete it from our records.

8. Your Consent

In certain cases, we may seek your explicit consent before sharing your personal data with specific third parties. You have the right to withdraw your consent at any time, which will not affect the legality of any processing carried out based on your consent before its withdrawal.

9. Safeguards and Security Measures

When sharing your data with third parties, we implement the following safeguards to ensure its protection:

• Confidentiality Agreements: We require all third-party service providers to sign confidentiality agreements that prohibit them from disclosing your personal data to unauthorized parties.
• Data Security Standards: We ensure that our partners adhere to industry-standard security practices to protect your information from unauthorized access, disclosure, alteration, or destruction.
• Regular Audits and Assessments: We conduct regular audits and assessments of our third-party partners to verify their compliance with our data protection standards.

10. Your Rights and Control

You have the right to know who we share your personal data with and the purposes of such sharing. If you have any questions or concerns about the third parties with whom we share your information, please contact our Privacy Officer using the contact details provided in this Privacy Policy.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

At Signs Vehicle & Wraps (“we”, “us”, “our”), we value your privacy and are committed to addressing any questions or concerns you may have regarding our Privacy Policy or the handling of your personal data. If you need to contact us for any reason related to your privacy, please use the information provided below.

Privacy Officer

Name:
Alfida E. Diaz

Email:
privacy@signsvw.com

Mailing Address:
Signs Vehicle & Wraps
5235 Edgewater Drive
Orlando, FL 32810
United States

Response Time

We strive to respond to all privacy-related inquiries promptly. Typically, you can expect a response within 2 business days. If your request is urgent, please indicate so in your message, and we will make every effort to address it as quickly as possible.

Feedback

Your feedback is important to us. If you have suggestions on how we can improve our privacy practices or this Privacy Policy, please let us know through any of the contact methods mentioned above. We are always looking to enhance our commitment to protecting your personal information.

Legal Inquiries

For legal matters or to exercise your rights under applicable data protection laws, please contact our Privacy Officer using the contact information provided. We will ensure that your request is handled in accordance with relevant legal requirements.

Third Parties We Receive Data From

At Signs Vehicle & Wraps (“we”, “us”, “our”), we may receive personal data about you from various third-party sources. This section outlines the types of third parties from whom we receive data, the nature of the data collected, and the purposes for which we use this information.

1. Social Media Platforms

• Platforms: Facebook, Instagram, LinkedIn, Twitter, and other social media networks.
• Data Received: When you interact with our social media profiles or use social login options on our website, we may receive information such as your name, email address, profile picture, and other public profile data.
• Purpose: To facilitate account creation, personalize your experience, engage with you through social channels, and provide targeted marketing communications based on your interests.

2. Marketing and Advertising Partners

• Partners: Advertising networks, marketing agencies, and promotional partners.
• Data Received: Information related to your interactions with our advertisements, such as clicks, impressions, and engagement metrics. This may also include demographic data and browsing behavior.
• Purpose: To analyze the effectiveness of our marketing campaigns, optimize advertising strategies, and deliver personalized advertisements that are more relevant to your interests.

3. Data Aggregators and Enrichment Services

• Services: Companies that provide data enrichment and aggregation services, such as Clearbit, ZoomInfo, or similar providers.
• Data Received: Enhanced contact information, company details, and other relevant business data that help us better understand and serve our clients.
• Purpose: To improve the accuracy of our customer profiles, enhance our marketing efforts, and deliver more personalized services and communications.

4. Payment Processors and Financial Institutions

• Processors: Payment gateways like Stripe, PayPal, and other financial service providers.
• Data Received: Payment information, transaction details, and billing addresses necessary to process your purchases securely.
• Purpose: To facilitate secure payment processing, prevent fraud, and manage financial transactions related to your orders and services.

5. Customer Relationship Management (CRM) Systems

• Systems: Platforms such as GoHighLevel, Salesforce, HubSpot, and similar CRM tools.
• Data Received: Contact information, interaction history, sales data, and customer support communications.
• Purpose: To manage and nurture customer relationships, track interactions, and provide personalized support and services.

6. Public Databases and Professional Networks

• Sources: Publicly available databases, industry directories, and professional networking sites.
• Data Received: Contact details, professional information, and other relevant data that is publicly accessible.
• Purpose: To identify potential clients, partners, and business opportunities, as well as to verify and update our existing customer information.

7. Event and Webinar Platforms

• Platforms: Tools like Zoom, Eventbrite, and other webinar or event management services.
• Data Received: Registration information, attendance data, and engagement metrics from events or webinars you attend.
• Purpose: To manage event registrations, track participation, and follow up with attendees for feedback and future engagement opportunities.

8. Third-Party Support Services

• Services: IT support, customer service platforms, and other third-party service providers that assist us in delivering our services.
• Data Received: Technical data, support tickets, and other information necessary to provide effective customer support.
• Purpose: To ensure the smooth operation of our services, resolve technical issues, and enhance the overall customer experience.

9. Regulatory and Compliance Bodies

• Entities: Government agencies, regulatory authorities, and compliance organizations.
• Data Received: Information required to comply with legal obligations, such as tax information, business licenses, and regulatory filings.
• Purpose: To ensure compliance with applicable laws and regulations, maintain necessary licenses, and fulfill legal reporting requirements.

1. California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

For residents of California, the California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), provide specific rights regarding personal data.

• Consumer Rights:
  • Right to Know: You can request information about the personal data we collect, use, share, or sell.
  • Right to Delete: You can request the deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You can opt out of the sale of your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.
• Business Obligations:
  • Transparency: We provide clear and accessible information about our data practices through this Privacy Policy.
  • Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction.
  • Verification: We verify your identity before responding to certain requests to protect your privacy.

2. Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act

When engaging in A2P (Application-to-Person) messaging and email marketing, we comply with the CAN-SPAM Act to regulate commercial communications.

• Requirements:
  • Consent: We obtain your consent before sending commercial emails or messages.
  • Identification: Our communications clearly identify us as the sender.
  • Subject Lines: We use truthful and non-deceptive subject lines.
  • Opt-Out Mechanism: Every message includes a clear and easy way for you to opt out of future communications.
  • Timely Processing of Opt-Out Requests: We honor opt-out requests promptly, typically within 10 business days.

3. Telephone Consumer Protection Act (TCPA)

For our A2P messaging services, we adhere to the Telephone Consumer Protection Act (TCPA), which regulates telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes.

• Consent: We obtain your express written consent before sending any automated or prerecorded messages to your phone.
• Identification: Messages clearly identify our company as the sender.
• Opt-Out: Each message provides a simple and effective way for you to opt out of receiving future communications.
• Respecting Do-Not-Call Lists: We ensure that we do not contact individuals listed on national or state-specific Do-Not-Call registries without proper authorization.

4. Children’s Online Privacy Protection Act (COPPA)

We comply with the Children’s Online Privacy Protection Act (COPPA), which imposes certain requirements on services directed to children under the age of 13.

• Data Collection: We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
• Parental Consent: If we offer services directed to children, we obtain verifiable parental consent before collecting, using, or disclosing personal information from children.

5. Payment Card Industry Data Security Standard (PCI DSS)

When processing payments, we adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure the security of your payment information.

• Secure Transactions: We use encryption and other security measures to protect your payment data during transmission and storage.
• Compliance: We maintain compliance with PCI DSS requirements through regular assessments and updates to our security practices.

6. State and Local Privacy Laws

In addition to federal regulations, we comply with applicable state and local privacy laws that may impose additional requirements on how we collect, use, and protect your personal information.

• Data Breach Notifications: We adhere to state-specific data breach notification laws, promptly informing affected individuals in the event of a data breach.
• Additional Consumer Rights: Some states may grant additional rights regarding personal data, such as access, deletion, and correction, which we honor in accordance with their respective laws.

7. Our Commitment to Compliance

We continuously monitor changes in US data protection laws and industry regulations to ensure that our privacy practices remain up-to-date and compliant. Our team is dedicated to implementing best practices and maintaining the highest standards of data security and privacy.

8. Your Rights and How to Exercise Them

If you believe that we have not complied with any applicable US data protection laws or regulations, you have the right to file a complaint with the relevant supervisory authority. Additionally, you can exercise your rights by contacting our Privacy Officer using the contact information provided in the Your Contact Information section of this Privacy Policy.

Changes to This Section

We may update this Industry Regulatory Disclosure Requirements section from time to time to reflect changes in US laws, regulations, or our compliance practices. We encourage you to review this Privacy Policy periodically to stay informed about our commitment to data protection and regulatory compliance.

SMS Communications: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message and data rates may apply. Reply STOP to unsubscribe from SMS messages at any time. Reply HELP for help.